What is the exchange policy on De casa Clothing Products?
Many of our products are eligible for exchange for domestic orders. There are some items that are made to order which are not eligible for exchange. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange only can be exchanged.
How is exchange processed?
Once you request to exchange a product via email or phone, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your exchange request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a the new exchanged item is sent to you.
Can I exchange part of my order?
Yes. You can exchange any products that are eligible for exchange within 7 days of delivery. Please do note there are some items that are not exchangeable.